NAKED 
FLIGHT

 
Processing Time

• At Naked Flight, all RC gliders are carefully prepared and packaged.

• Orders are processed within 2–4 business days after payment confirmation.

• Custom-built or made-to-order items may require additional time (you will be notified).
   

Shipping Carriers

• South Africa: The Courier Guy

• International: DHL and FedEx
   

Shipping Rates & Delivery Times

• Shipping costs are calculated at checkout based on parcel size, weight, and destination.

• Estimated delivery times:

  • South Africa: 1–3 business days

  • International: 3–7 business days
     

Packaging

• All RC gliders are securely packaged to minimize risk of damage during transit.
   

Order Tracking

• A tracking number will be provided via email once your order has been shipped.
   

Shipping Delays

• Delivery times are estimates and may be affected by courier delays or customs.

• Once shipped, delivery timing is managed by the courier.
   

International Shipping & Customs

• Orders may be subject to import duties, VAT, or customs fees, payable by the customer.
   

Incorrect Address

• Please ensure your shipping details are correct.

• Naked Flight is not responsible for incorrect addresses provided at checkout.
   

Lost or Damaged Shipments

• Contact us within 48 hours if your order is lost or arrives damaged.

• Include photos so we can assist with a claim.
   

🔁 Returns & Refunds

General Returns

• If you are not satisfied with your purchase, please contact us to find the best solution.

• Return shipping is typically the responsibility of the buyer.

• Additional terms may apply depending on the situation.
   

Pre-Orders

• If Naked Flight cannot supply a pre-order within the agreed timeframe, a full refund will be issued.

• Cancel within 5 calendar days for a 100% refund.

• After 5 business days, any deposit paid is non-refundable.
   

Custom & Built-to-Order Items

• Custom or made-to-order gliders are non-refundable, unless faulty on arrival.
   

Clearance & B-Grade Items

• Sold as-is and not eligible for returns or refunds.

• Refunds only apply if the parcel is lost in transit.
   

Damaged or Faulty Items

• Report within 48 hours of delivery with photos.

• We will arrange a replacement or refund where applicable.
   

Refund Processing

• Approved refunds are processed within 3–5 business days to the original payment method.
   

📩 Contact

• For any shipping or return queries:
  info@nakedflight.com

🙏 Thank You

Thank you for choosing Naked Flight. We appreciate your support and are committed to delivering high-quality gliders safely and reliably.